Who we are
This website is operated by Trueflow Gutter Systems, a guttering and roofline business providing services across Yorkshire.
For privacy enquiries, you can contact us at info@trueflowguttersystems.co.uk .
Information we may collect
We may collect personal information when you contact us, request a quotation, telephone us, email us or submit information through the website.
- Your name.
- Your telephone number and email address.
- Your property or service address where required.
- Details about the work or quotation you are requesting.
- Messages, photographs or other information you choose to provide.
- Technical website information such as device, browser and usage data where analytics is enabled.
How we use your information
We may use personal information to:
- Respond to enquiries and quotation requests.
- Arrange surveys, appointments and installations.
- Provide guttering and roofline services.
- Communicate with customers about ongoing or completed work.
- Maintain appropriate business and accounting records.
- Improve the website and understand how it is being used.
- Protect the website and our business from misuse or security issues.
Our lawful basis for processing
Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, because we have a legitimate business interest, or because you have provided consent where consent is required.
How long we keep information
We keep personal information only for as long as it is reasonably required for the purpose it was collected for, including providing services, responding to enquiries, maintaining records and meeting legal, tax or accounting obligations.
Keeping information secure
Reasonable technical and organisational measures are used to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure.
Your data protection rights
Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing.
You may also have the right to complain to the UK Information Commissioner's Office if you believe your personal information has been handled improperly.